Frequently Asked Questions
What are your shipping fees?
Shipping within the USA is a flat rate of $6.95 for standard USPS Ground Advantage shipping. Priority and Express shipping are available for an additional fee.
International shipping starts at $25.00 for USPS First Class International. Faster shipping is available via USPS International Express Mail or UPS International (upon email request) for an additional fee.
Do you ship outside the United States?
Yes, of course! We ship to any country the USPS or UPS ships to.
Do you sell sell single strings?
Yes, of course! See our Single Strings section.
How can I change, update or cancel my order?
Please contact us via email@example.com or at 1-800-822-3953 to adjust any order that had not yet shipped.
Do you except returns?
Yes, of course! We accept returns on any product we've sold within 45 days of the shipping date and as long as it has not been opened or altered in any way.
What if I can't access my account?
Please contact us via firstname.lastname@example.org or at 1-800-822-3953 and we'll be happy to help you access your customer account.
What Payment Methods do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal, and Google Pay.