Returns and Warranty Policy - Not happy with your order? No problem! Returns and Warranty Policy - A full refund is available (less Shipping & Handling) for unopened merchandise in a resalable condition if it is returned within forty-five (45) days of the original invoice date. Merchandise may not be returned more than thirty days after the original invoice. Opened or used merchandise cannot be returned. All warranty claims are handled directly by the product manufacturer.
No Return Authorization is necessary to return eligible items - please simply package the returned item(s) with the original invoice (or a copy) and include a note in the return parcel letting us know the reason for the return. We will credit the Credit Card or PayPal Account used for the original when we have received and processed the return.
Everyone at JustStrings.com hopes our solid return policy and outstanding customer service ensure you'll be 100% satisfied with your order. We strive to treat all our customers consistently and equitably. We want you to be confident that you're always getting the best deal and that no one gets preferential treatment through individual negotiation. We maintain a strict time limit for returns to provide an equal footing for all customers. Over the last 25 years, we've found that customers appreciate our efforts to ensure fresh, quality products, shipped quickly and accurately.